Contact us, this is the customer care channel of bookmaker CCZZ. It’s been released for a long time, but many players still wonder and ask questions about this part. Please follow us and read the information below to better understand, and also know when you need help from the department.
Participating in the betting experience is not always smooth, there will be times when errors occur, or people do not know how to handle the problem. At this point, if you just let the players struggle, it will complicate the problem further. That’s why it is necessary to have a department called customer care.
The staff here is responsible for supporting players and answering or recording questions and complaints from players. How to give players the best experience when coming to us at CCZZ.
Contacting us is extremely easy, there are many different channels. Each channel has its advantages. Please continue to follow the content below to know which contact channel you should choose in each different case and situation.
Currently, to contact us, there will be 5 main channels for you to choose from. That is:
This is always the most convenient method of communication in the online betting industry. Staff is on duty 24/7, and quick to respond to messages. All issues are supported most enthusiastically. No matter what the problem is, just contact us via this channel and you will be answered immediately.
Chat Box is the chat window right on the house’s website. To access the chat box, you first need to visit our CCZZ website. Then open the window and chat. With this contact form, all problems will be addressed as quickly as possible. However, it is a chat box, so after you exit the website, you will lose your chat history. If you encounter the same problem in the future, you will no longer have the previous message to follow, and will need to contact you again from the beginning.
Gmail is a popular form of contact with us in the early stages of the bookmaker’s establishment. Because at that time, social networking sites were not as developed as they are now. However, this form is now outdated, because the interface is quite difficult to see. By contacting here, players may miss notifications at any time.
The hotline is an emergency contact form. For example, when making a deposit or withdrawal, there is an error. Please call the hotline immediately for timely support. Hotline number information has been provided on our website, whenever you need it, call immediately. Make sure there is always staff on call, ready to support players day or night.
So when should customers contact us? When there is a legitimate reason, it is okay to avoid calling to talk to the staff just because you are sad or because you have many thoughts in your heart.
When trying to log in or register an account, it fails. I don’t know where the reason comes from. Contact the team immediately for answers. Even if you log in to your account but forget your password. Please contact us for assistance in recovering your password.
This is the problem most players encounter. During the first transaction, the operation may be not clearly understood or proficient in the steps, leading to errors or refusal of the transaction. At this time, you should contact us, the staff will directly guide you step by step. In addition, if the account performing the transaction is declined, you have likely violated a certain policy. Please contact staff for answers.
The system notifies players who have violated previously set policies. If you feel you have been wronged and have done nothing, please immediately call the Hotline to complain as quickly as possible. If you are wronged, the house will provide appropriate compensation.
In addition to the above reasons, if players still encounter problems during the experience, please contact us immediately. If you have a problem and can’t solve it yourself, ask for help from the team immediately.
Hopefully, players will have a smooth experience, never having to contact us. Wishing you good luck when coming to CCZZ!
